User engagement is critical for the success of decentralized applications (dApps). Unlike Web2, where engagement metrics focus on clicks, time spent, and interactions, Web3 engagement extends to wallet activity, token holdings, governance participation, and more. Web3 User Segment Analytics leverages onchain and offchain data to group users based on their behavior, enabling highly targeted engagement strategies.
Key Takeaways
Web3 segmentation focuses on wallet behavior, not just demographics.
High-value users can be identified and rewarded using onchain activity.
Real-time data from wallets drives better targeting and engagement.
Segments like NFT collectors, governance voters, and DeFi users enable personalized campaigns.
Retention and churn tracking by segment reveals weak points in the user journey.
Tools like Formo help visualize and act on segmentation data instantly.
This article explores Web3 User Segment Analytics, key metrics, common user segments, and practical steps for implementation.
Web3 user segmentation helps you to effectively tailor marketing efforts and understand user behavior
What is Web3 User Segmentation?
Web3 User Segmentation is the practice of categorizing users into groups based on their interactions with dApps, onchain activity, token holdings, NFT ownership, and other Web3 behaviors. This helps tailor marketing efforts and understand user preferences more effectively.
Unlike traditional segmentation methods focusing on demographics or past purchasing behavior, Web3 segmentation uncovers real-time user engagement trends through onchain and offchain data..
What is Web3 User Segment Analytics?
Web3 User Segment Analytics refers to the process of tracking, analyzing, and interpreting data from specific groups of Web3 users (wallet segments) to understand their behaviors, preferences, and value with onchain and offchain activity.
By leveraging Web3 user analytics, projects can:
Personalize user experiences with data-driven insights
Optimize marketing campaigns through precise audience segmentation
Improve user retention with tailored engagement strategies
Identify high-value users and enhance their platform experience
Use Cases & Benefits of Web3 User Segmentation
Segmenting Web3 users allows teams to go beyond vanity metrics such as acount follows, likes, personal information. Web3 segmentation helps answer questions like:
Who are our power users?
Which wallets are at risk of churning?
What behaviors define high-value users?
1. Personalized Experiences
Web3 user segmentation creates personalized experiences to strengthen loyalty and reduce drop-offs
Segmenting users into groups such as first-time users, repeat users, institutions, degens, or collectors enables more relevant engagement. For example:
Onboarding New Users: A DeFi platform can enhance user onboarding by displaying in-app dialog messages that guide first-time wallet users through the setup process and provide helpful tips.
Loyalty Programs: Reward active users with exclusive benefits, such as boosted APRs, access to new features, or gas subsidies for those engaged for more than six months.
Community Access: Grant token holders exclusive access to gated communities, strengthening engagement and retention.
2. Identifying High-Value Users
Customer Lifetime Value = Average Customer Lifespan x Customer Value
High-value users—those holding significant assets or frequently interacting with a platform—should be prioritized for engagement campaigns. Web3 analytics tools help research your users, track wallet activity, token usage, and staking behaviors. Use cases include:
Targeting High-Value Users: A crypto exchange leverages Engage’s "Target Whales" template to offer special promotions to users holding large amounts of a specific token.
Early Product Access: Provide VIP users with priority invitations to beta tests, governance proposals, or premium staking pools.
3. Optimizing Content and Campaigns
Understanding user preferences allows teams to tailor content and promotions. Examples:
Example of the best Web3 Marketing Campaigns
NFT Launch Promotion: An NFT platform can notify collectors who have interacted with similar content about a new collection, encouraging engagement.
DeFi Strategy Insights: Provide guides, real-time market trends, and yield-farming strategies for DeFi power users.
DAO Participation: Engage governance users with proposal updates, voting reminders, and rewards for active participation.
4. Reducing Friction & Improving User Experience
Proactive engagement helps address pain points and improve retention. Examples include:
Reducing Transaction Failures: A lending protocol can detect multiple failed transactions and display troubleshooting tips or gas refund offers in real-time.
Re-engagement Campaigns: Identify inactive users and provide incentives to bring them back, such as exclusive offers or content tailored to their past activity.
5. Enhanced Community Building
Segmented analytics enables stronger community engagement and support:
Discord is the most popular community platform in Web3
Exclusive Channels: Token holders access private discussion groups to discuss upcoming features or governance decisions.
Developer Support: Technical users can receive updates on SDKs, smart contract changes, and protocol improvements.
Live Event Engagement: During a DAO governance vote, Engage can send real-time reminders to increase participation before the deadline.
6. Collecting User Feedback
Post-launch updates and feature releases require user insights to effectively iterate. Engage can facilitate:
Feedback Collection: After a major update, dApps can display quick surveys to users who have tested the new features, gathering valuable input for improvements.
How to Effectively Target and Segment Your Web3 Audience
Effectively reaching the right users in Web3 starts with smart audience targeting and segmentation. Here's how to do it:
Define Your Audience
Capture real-time data on user behavior across both onchain and offchain touchpoints using Web3 analytics tools such as Formo. Track wallet activity, transactions, user traits, and behavioral patterns to build a unified user profile for a comprehensive user understanding.
Identify potential users based on:
Onchain activity (transactions, token holdings, activity)
Demographics (wallet age, country, device)
Communities & interests (DAO members, NFT holders, DeFi users)
Pain points & goals (security, yield, identity, UX)
Wallet Activity I Formo’s Web3 Analytics
Segment Your Audience
Segment users based on the following properties:
Wallet net worth (high-value vs. casual users)
Crypto interests (NFTs, DeFi, DAOs)
Transaction frequency (daily vs. occasional users)
Device (desktop vs mobile)
Wallet type
Referrers and UTM parameters
Demographics (country and language)
Leverage real-time data and user behavior insights to refine targeting. Use wallet profiles to find users who resemble your existing audience, improving conversion and retention. Automate campaigns based on actions such as failed/rejected transactions to enhance engagement.
For example, high-value users can receive exclusive offers, while casual users get onboarding support. Monitor segment growth and engagement to optimize campaigns.
Wallet Profiles I Formo’s Web3 Analytics
Analyze and Visualize Data
Use platforms such as Formo to visualize engagement trends, monitor key metrics, and refine strategies in real-time.
Example: A chart displaying DeFi users who also participate in governance could highlight cross-promotional opportunities.
Apply Personalization Techniques
Adapt UX, content, and offers to each segment. Tailor your marketing efforts based on the specific behaviors and preferences.
Tailored onboarding: Guide first-time users with educational content, dynamic product recommendations, customized CTAs and messaging
Retention: Reward high-value users with exclusive incentives.
Re-engagement: Offer personalized incentives to inactive wallets.
For instance, re-engage passive users with personalized rewards or educational content.
Monitor and Optimize Campaigns
Continuously monitor engagement trends, campaign performance, and audience insights using Formo to refine segmentation and improve targeting. A/B test messaging and offers to maximize conversion rates. Continuously test, iterate, and refine based on data.
Example: If a segment shows low engagement with a campaign, test different messaging or offers to refine your approach.
Source: Do you really know your web3 users? | Devcon SEA
Segmenting Web3 Audiences Examples
Let’s say you’re launching a Dapp. You could segment your Web3 audience to:
Active vs. Passive Users
Example of Active User vs Passive User
Active Users: Regularly engage with your platform, such as daily traders, active liquidity providers in DeFi, or regular dApp users. Example: A user who frequently trades tokens on decentralized exchanges (DEXs) like Uniswap.
Engagement Tip: Keep users engaged with personalized offers, loyalty rewards, VIP access, exclusive features, subscription incentives, and a seamless payment experience.
Passive Users: Have wallets but rarely engage with the platform. Example: A user who created a wallet but hasn’t interacted in months.
Engagement Tip: Re-engage passive users with targeted campaigns—tutorials, contextual messages, new feature highlights, surveys, and self-serve support. Boost upsells with timely prompts and A/B testing.
Token Holders
Users who hold your project’s native token but may not engage deeply in other activities. Example: A user who holds Ethereum (ETH) primarily for staking.
Engagement Tip: Offer token holders exclusive benefits, such as governance privileges (voting on key project decisions), staking rewards, or early access to new features or products.
NFT Collectors
Users who actively collect, trade, or engage with NFTs within your platform. Example: A user who collects limited-edition digital art.
Engagement Tip: Launch exclusive NFT drops or provide early access to new NFT collections. Host virtual events or community meetups where collectors can interact with creators or other collectors, creating a sense of belonging.
Governance Participants
Users are involved in the decision-making process of DAOs, voting on proposals or submitting ideas. Example: A user voting on protocol changes in MakerDAO.
Engagement Tip: Recognize their contributions with badges, unique tokens, or enhanced voting rights. Offering additional rewards for active participation encourages further engagement in governance.
Common Metrics in Web3 Segment Analytics
Once you've segmented your users by wallet data, the next step is to measure their performance. Here are the most important metrics to track:
1. Active Users (Daily / Weekly / Monthly)
Track how many wallets in a specific segment are active over different time frames (DAU, WAU, MAU). "Active" could mean:
Signed a transaction
Interacted with a dApp or smart contract
Claimed a token or an airdrop
Active users help you understand user engagement and seasonal behavior across different wallet segments (e.g. NFT holders vs. DeFi users).
2. Revenue per Wallet (RPW)
RPW = Total revenue generated by a segment/number of wallets in that segment
You can customize this based on what revenue means to your project: fees paid, NFT purchases, token swaps, etc.
Revenue per wallet is a Web3-native version of ARPU (Average Revenue Per User), helping you identify your most valuable user segments.
3. Wallet Lifetime Value
Estimates the total value a wallet will bring over its lifetime, including repeat transactions, token holdings, and referrals.
Formula: RPW × average retention duration × margin rate (if applicable)
Wallet lifetime value guides budgeting for acquisition and retention. Helps you calculate payback periods and ROI on growth efforts.
4. Retention & Churn
Retention = % of wallets that return or stay active over time
Churn = % of wallets that become inactive (no txs, no holdings)
Track retention and churn by segment to see who sticks around (e.g., early DAO members vs. newcomers). Retention and churn let you identify weak touchpoints in the user journey and tailor retention strategies by cohort.
5. Campaign ROI (Per Segment)
Tracks how well a specific segment performs after exposure to a campaign. For example:
Cost to reach 100 NFT collectors → resulting onchain actions → ROI
Token incentive cost → volume of engagement generated
ROI helps you double down on segments that convert best and reduce waste in low-performing groups.
Web3 User Segment Analytics unlocks deeper user engagement, personalized marketing, and sustainable growth. Whether you're running a dApp, DAO, or NFT project, segment analytics helps accelerate growth and drive meaningful interactions.
Formo’s Web3 Analytics empowers you to analyze onchain interactions, delivering actionable insights into user behavior. Gain a deeper understanding of wallet activity to refine user segments, optimize engagement strategies, and build dynamic dashboards for real-time monitoring. With powerful analytics, Formo helps you uncover user patterns, capture key insights, and make data-driven decisions with confidence.
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Additional FAQs
1. How is Web3 segmentation different from Web2 CRM segmentation?
Web3 segmentation relies on wallet activity and public onchain data, whereas Web2 relies on user personal info and cookies.
2. What tools can help me get started with Web3 user segmentation?
Formo provides analytics dashboards, user tagging, and segmentation features.
3. Can I segment anonymous wallets without KYC data?
Yes. Segmentation is based on behavior like transactions, token holdings, and protocol interactions, not on personal identity.
4. How often should I update user segments?
Ideally, in real-time or at least weekly, as wallet activity can shift quickly in Web3.
5. What’s the biggest mistake to avoid in Web3 segmentation?
Treating all users as equal or relying solely on vanity metrics like token holding, depth of interaction matters more.
